Learn Kaizen for office work, one short lesson at a time

Short lessons on the ideas behind Kaizen, in plain office words. Each takes 5 to 8 minutes and ends with a few questions and one thing to try on your own work.

Kaizen glossary · the terms, in plain words

About two lessons a week. No deadline, no streak. Free to read, no account needed.

Level 1: See the waste

The ideas behind the loop you already use.

  1. Lesson 1: Small improvements, every weekKaizen, respect for people · 7 min
  2. Lesson 2: Your work is a process, and the customer decides what is valuevalue, value-adding and non-value-adding, internal customer · 6 min
  3. Lesson 3: Waiting, Handoffs, Backlog, Searching and switchingfour of the eight wastes: waiting, transportation, inventory, motion · 7 min
  4. Lesson 4: Errors and rework, Work nobody uses, Extra steps, Skills not usedthe other four wastes: defects, overproduction, extra-processing, non-utilised talent · 7 min
  5. Lesson 5: Asking why until you reach something you can change5 Whys · 6 min
  6. Lesson 6: Should this step exist?remove before you improve or automate · 6 min

Level 2: Find the real cause

Finding causes properly.

  1. Lesson 7: Working time and waiting timeflow, lead time, queues, batches · 7 min
  2. Lesson 8: Go and see how the work is really donegemba, for office work · 7 min
  3. Lesson 9: Write the problem down before solving itproblem statement · 6 min
  4. Lesson 10: The 5 Whys in depth5 Whys: branches, evidence, when to stop · 8 min
  5. Lesson 11: One problem on one pageA3 thinking · 8 min

Level 3: Change the work and make it hold

Changing work and making the change last.

  1. Lesson 12: Countermeasures, not solutionscountermeasure, containment · 6 min
  2. Lesson 13: The smallest change that workseliminate, combine, rearrange, simplify (ECRS), then automate · 7 min
  3. Lesson 14: Every change is an experimentPDCA (plan, do, check, act) · 6 min
  4. Lesson 15: Did it hold?the Check in PDCA · 7 min
  5. Lesson 16: Write down the best current waystandard work · 7 min
  6. Lesson 17: Keep a standard aliveSDCA (standardise, do, check, act) · 7 min

Level 4: Improve together

Doing it as a team.

  1. Lesson 18: A board the team reads in ten secondsvisual management · 6 min
  2. Lesson 19: Problems are not faultspsychological safety, no blame · 6 min
  3. Lesson 20: Many small experimentsdaily Kaizen and Kaizen events · 7 min
  4. Lesson 21: Lead by askingthe lead's role, coaching questions · 6 min
  5. Lesson 22: Measure honestlyidentified versus confirmed · 6 min
  6. Lesson 23: One full cycle with your teamPDCA, end to end · 7 min